Booking
Cancellation
Transparent and fair cancellation policies designed to give you flexibility while ensuring our services remain reliable.
Cancellation Timeline
Our cancellation policy varies based on when you cancel your booking
24+ hours before pickup
Full refund with no questions asked
12-24 hours before pickup
Partial refund after deducting cancellation charges
6-12 hours before pickup
50% refund due to short notice cancellation
Less than 6 hours or No-show
No refund for last-minute cancellations or no-shows
How to Cancel
Simple step-by-step process to cancel your booking
Login to Your Account
Access your VoxDrive account using your registered credentials
Go to My Bookings
Navigate to your bookings section to view active reservations
Select Booking to Cancel
Choose the specific booking you want to cancel
Click Cancel Booking
Click on the cancel button and follow the prompts
Confirm Cancellation
Review cancellation details and confirm your request
Receive Confirmation
Get email and SMS confirmation of your cancellation
Quick Cancellation Request
Need to cancel immediately? Fill out this form and we'll process your request
Important Note
Cancellation requests are processed within 2-4 hours during business hours. Refunds (if applicable) will be processed within 5-7 business days.
Important Notes
Emergency Situations
- Medical emergencies with proof qualify for full refund
- Natural disasters or government restrictions
- Vehicle breakdown from our end
Refund Process
- Refunds processed to original payment method
- 5-7 business days for credit/debit cards
- 1-3 business days for digital wallets
Need Help?
Our support team is here to assist you with any cancellation queries
Live Chat
Instant support for quick queries